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Noticeboard

NEW PHONE SYSTEM

We have had a new telephone system installed. Please note that ALL calls are now recorded for training and quality purposes.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use www.patientaccess.com you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Out of area registration scheme

The out of area registration scheme launched by the government is voluntary and this practice has chosen to participate in this scheme. This means we are  able to register patients living outside our catchment area, however this is discretionary and may not be appropriate for all patients. Please speak to one of our receptionists for more information

To make an appointment on line you will need an account. Please click on the link above to register

 

Appointments

circled_day Appointments are available to book in advance. To book an appointment call 020 8491 3310

Face to face appointments are also available to book on-line this is in line with DOH requirements. If you wish to register for on-line access please visit https://patient.emisaccess.co.uk/ or speak to one of our reception team.

Extended hours are available Monday Tuesday & Friday evening 18:30-19:00, Wednesday evening 18:30-19:30 Please call 020 8491 3310 to pre-book an appointment.

Our receptionists have been trained to ask you questions so they are able to direct you appropriately. Please be patient with the staff while they try assist you

Urgent Appointments

We have "emergency appointments" every day. These appointments are for acute medical emergencies for which you will be offered a 5 minute appointment.

The appointment will be for the emergency problem only. The doctor will not have time to discuss blood test results, longer term problems etc. If the doctor feels it is not an emergency, you may be asked by the doctor to re-book a routine appointment.

Nurse Appointments

The practice nurse is able to deal with a number of problems such as removal of stitches, minor wounds, dressing changes, weight loss advice, smear tests and long term conditions management such as Diabetes, Asthma etc. To make an appointment with a nurse, call 020 8491 3310.

Health Care Assistant

Our HCA provides dressings, B12, blood pressure checks, NHS Health Checks, Spirometry and ECGs and weight checks. You can book directly for the HCA by calling 020 8491 3310.

Telephone Appointments

You can pre-book a telephone appointment with a GP Mon-Fri regarding a routine query which can be dealt with over the phone. For urgent queries you will be directed to the on-call doctor who will call you back on the same day.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you arrive 5 minutes or more late for your appointment you may not be seen and will have to re-book.

Need to see a GP in the evening or at the weekend?

You can now book an appointment for urgent conditions usually managed by GP's during the evening and weekend by directly calling 020 3770 1888. The appointments line is open 2-9pm Mon - Fri and 9am-5pm Sat, 9am-4pm Sun (bank holidays may vary). (Outside of the hours please call 111)

These clinics are NOT a walk in system and are NOT for ongoing chronic problems e.g heart disease, diabets etc. You will be seen by either a GP or nurse practitioner by appointment only.

The nearest surgery hosting this service is at Southdene surgery near the roundabout in George Lane. Appointments are available 6:30pm-10:00pm Monday - Friday and 3:30pm-8:00pm weekends.

This surgery is a member if Healthbridge Federation who are porviding this service.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website