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Noticeboard

If you receive a letter or text advising you to shield for 12 weeks please adhere to this for your own safety. See list below.


At Very High Risk (Groups) for Shielding 12 weeks


People with a solid organ transplant such as a kidney or liver transplan


People with specific cancers:


People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer


People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment


People having immunotherapy or other continuing antibody treatments for cancer


People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors


People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs


People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD. See below. •


People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell) •


People on immunosuppression therapies sufficient to significantly increase risk of infection •


People who are pregnant with significant congenital heart disease • All patients on the following medications: Azathioprine, Mycophenolate (both types), Cyclosporin, Sirolimus, Tacrolimus.


IF shielding- Stay at home at all times and avoid any face-to-face contact for at least twelve weeks.


NEW PHONE SYSTEM


We have had a new telephone system installed. Please note that ALL calls are now recorded for training and quality purposes.


Try the new NHS App


If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use www.patientaccess.com you can continue to use it. You can use the NHS App as well.


For more information go to www.nhs.uk/nhsapp


Out of area registration scheme


The out of area registration scheme launched by the government is voluntary and this practice has chosen to participate in this scheme. This means we are  able to register patients living outside our catchment area, however this is discretionary and may not be appropriate for all patients. Please speak to one of our receptionists for more information


 

Comments/complaints

Complaints

We always try to provide the best service possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Service Authority. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. If you wish to make complaint, please write to our practice manager. Alternatively you can download our Complaints Leaflet and Complaints Form here. Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly; occasionally it may take longer, but we will keep you informed throughout. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

Comments & Suggestions

We are happy to accept and consider comments and suggestions from our patients. You can do this by presenting them in writing to the practice or you can complete the suggetion form which you will find on our contact details page.



 
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