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Noticeboard

NEW PHONE SYSTEM

We have had a new telephone system installed. Please note that ALL calls are now recorded for training and quality purposes.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use www.patientaccess.com you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Out of area registration scheme

The out of area registration scheme launched by the government is voluntary and this practice has chosen to participate in this scheme. This means we are  able to register patients living outside our catchment area, however this is discretionary and may not be appropriate for all patients. Please speak to one of our receptionists for more information

Repeat Prescriptionsmulticolour_pills

You are now able to request repeat prescriptions online via the link at the top of this page. If you are on stable, regular medication & would like to order your prescription in this way please click on the link above.

Ordering Repeat Prescriptions

Repeat prescriptions can be requested in a number of ways:

  • By post - send it to us with a stamped addressed envelope if you want us to return it to you.
  • In person - drop your repeat counterfoil in at reception with the required items clearly marked
  • By Fax - to 020 8491 3307
  • On-line - you will require a password for this. (Please ask at reception for details)

We are unable to accept repeat prescriptions requests over the telephone to ensure safety.

We have also started "The Electronic Prescribing Service". This service lets your GP practice send your prescription electronically to the place you choose to get your medication or appliance from - without the need for paper in some cases. this means there is less need for people with repeat prescriptions to call at thier GP practice just to collect a prescription. Patients will be able to pick up their medication straight from the phamacist without having to collect their prescription form the surgery. ( To enrol onto the EPS (Electronic Prescribing Service please ask reception staff for the "Patient Nomination Request Form" )

Some Pharmacies also offer a free delivery service to help elderly and housebound patients. Speak to your chemist to see if they offer collection/delivery facilities.

If your medicine is on repeat, the prescription will come with a tear-off slip attached. To order more medicine, simply tick the box next to the one(s) you need and put it in the box at reception.

Some points to remember to make things easier:

  1. Please allow 48 hours (i.e. 2 working days) for your request to be processed.
  2. Please always use the computer printed reorder form.
  3. Try to order all your medications together.
  4. You can collect your prescription from the reception desk or it can be sent to a nominated chemist of your choice. This way you only have to pick up the medicine(s). Please let our staff know which chemist you prefer.
  5. Prescriptions can be forwarded to you by post if a stamped addressed envelope is enclosed with your request.
  6. You may be asked to see the doctor from time to time before collecting repeat prescriptions. This is so we can see how you are getting on and make sure the medicine is doing what it is supposed to.

Acute Medications

These are usually "one off" prescriptions for a temporary condition. Occasionally these medicines or creams may be needed again for a recurrence of a condition or the original episode going on for longer than anticipated.

You may request the item in writing to the doctor giving your name, date of birth, address and the reason why you are requesting the item.

The doctor may issue a further prescription without seeing you or they may ask you to come in for reassessment of your condition as more appropriate medicine may be indicated. If this is the case you must book an appointment.

If it is over 3 months or longer since you have had the acute prescription you will definitely be asked to come in and see the doctor.

Private Medication

Any patient who has been seen at a private hospital must get their prescription from the hospital. It cannot be transferred to an NHS script.

This is for medico-legal reasons. The doctor writing the prescription is responsible for your medical condition and it is their decision having seen and examined you, to issue that prescription. Should an allergic reaction occur or anything go wrong, it is the issuing doctor who is responsible. Therefore please do not embarrass the reception Staff or waste the doctor's time by asking for a private script to be converted.

Once you have been on the medication and reviewed by the private doctor, we will continue to supply the medicine on the NHS.

48_hoursPlease allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

 
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