Accessible Information Standards?

The Accessible Information Standard is a law which aims to make sure people with a disability or sensory loss are given information they can understand, and the communication support they need.

We want to try to make our practice as accessible as possible for ALL of our patients.

Amongst some of the servces we provide here are;

• Easyread documents on a variety of NHS topics and conditions
• Chaparones - always available on request before and during appointments
• Hearing loop at reception 
• British Sign Language via video calling (in partnership with TLS - The Language Shop - https://languageshop.org/)
• Language interpreatation service (in partnership with TLS - The Language Shop - https://languageshop.org/)
• We are a "guide dog" friendly practice
• There is a disabled entrance from the car park which has an automatic, wide door making it easier to access the building for wheelchair and walker users
• We are an LGBTQ+ friendly practice. 

For more information in "Easy Read" format, please visit https://www.easyhealth.org.uk/ 

For more information about how our website works and how it can help you, or to feedback about any accessibility issues, please go to the "Accessibility" page of our website

British Sign Language (BSL) users can communicate more easily with the emergency services following the launch of a new service this month.

999BSL is a free-to-use video relay service that can be accessed online or downloaded as an app. In an emergency, people who are deaf or hard of hearing can use 999BSL to connect with a BSL interpreter. The interpreter will then call 999 using a landline to relay the conversation to the emergency services operator.

To use the service:

• Open the 999 BSL app or website
• Press the red button to video call
• Communicate with the BSL interpreter

Superintendent Craig Flint, who is the constabulary’s strategic lead for disability, said: “999BSL helps dismantle barriers faced by people who are deaf or hard of hearing by making it easier for them to communicate with the police and other emergency services.

“It is an important step forward in our journey to becoming truly inclusive and as a police force we are continually looking at new ways to make our service more accessible for those living with disabilities.”

For more information visit the 999BSL website.

Police Contact Advice

• Telephone 999 in an emergency where there is a danger to life or a crime is in progress.
• Telephone 101 for non-emergencies where police attendance is required, to report a crime or to report any other incidents.