Welcome to The Elmhurst Practice

Microsoft Outage

Important Patient Notice – Microsoft Outage
 
We would like to make our patients aware that the ongoing Microsoft outage may affect several of our day-to-day services at the practice.
 
What does this mean for our patients?
 
The outage may cause delays with:
 
💻 Online consultations – Responses to online consultation requests may be delayed.
 
📱 SMS text messages – We may be unable to send text messages or important patient updates.
 
📧 Hospital letters – There may be delays in receiving and processing hospital correspondence.
 
🏥 Electronic Discharge Documents (EDDs) – Discharge information, including medication changes and follow-up instructions, may take longer to reach the practice.
 
📄 Referrals – Our ability to prepare and process referral forms may be affected.
 
✉️ Patient letters and documents – There may be delays in preparing and sending clinical and administrative correspondence.
 
⏳ Other administrative requests – Some routine tasks may take longer than usual.
 
What are we doing?
 
✓ Prioritising urgent clinical matters and patient safety.
 
✓ Continuing to provide services wherever possible.
 
✓ Monitoring outstanding work and correspondence.
 
✓ Working to minimise disruption and delays.
 
Important Information
 
If you are awaiting a response to an online consultation or an important text message, please be aware this may take longer than usual.
 
For urgent medical concerns that cannot wait, please telephone the practice. If the practice is closed, contact NHS 111. In a life-threatening emergency, call 999.
 
We apologise for any inconvenience and thank you for your patience and understanding.
 
The Practice Team

Accessible Information Standards

What is Accessible Information Standards?

The Accessible Information Standard is a law which aims to make sure people with a disability or sensory loss are given information they can understand, and the communication support they need.

We want to try to make our practice as accessible as possible for ALL of our patients.

For more information please visit our Accessible Information Standard Page

 

Practice Newsletter

Newsletter Spring 2023 

Newsletter Autumn 2023.docx

Newsletter Spring 2024

Newsletter Autumn 2024

Newsletter Spring 2025.docx

MENINGITIS (MenB) – IMPORTANT HEALTH ADVIC MENINGITIS (MenB) – IMPORTANT HEALTH ADVICE

🟦 MENINGITIS (MenB) – IMPORTANT HEALTH ADVICE

Following recent cases in Kent, UKHSA advise that the overall risk remains low. Most cases occur with close contact. Contacts may be offered antibiotics or vaccination.

🟥 🚨 CALL 999 / GO TO A&E IMMEDIATELY IF:

• Rash that does not fade when pressed (glass test)

• Severe headache with neck stiffness

• Sensitivity to light

• Confusion or difficulty waking

• Seizures

• Cold, pale or mottled hands/feet

🟦 📞 CONTACT GP OR NHS 111 URGENTLY IF:

• Fever with worsening headache

• Vomiting or unable to keep fluids down

• Symptoms getting worse

⚠️ IMPORTANT

Do not wait for a rash. Symptoms can worsen quickly.

Seek help immediately if concerned.

💉 MENINGITIS VACCINE GUIDANCE:

Vaccination is not routinely given to the general public during an outbreak unless identified as a close contact.

If you have been contacted by UKHSA or NHS services, follow their advice urgently.

If you are unsure whether you are a contact, seek advice via NHS 111 or your GP.

Vaccination helps reduce risk but does not replace urgent medical assessment if symptoms develop.

🔗 More information:

Meningitis outbreak: what you need to know – UK Health Security Agency

 

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Page last reviewed: 13 November 2026
Page created: 21 February 2023